Across all our corporate client divisions we’re always routing calls efficiently and effectively. We’re able to use our caller display stats to monitor the levels of calls in and out of the business with prominent summaries being displayed on a series of boards throughout our offices.
All calls in and out of LSL Corporate Client Department are recorded so that we can monitor performance and retrieve individual case-related calls for further analysis. This information is invaluable in helping us coach our teams to continuously improve performance.
Recorded calls form part of our audit facility which is performed by a dedicated in-house team who monitor the performance and quality of our case-handlers and third-party suppliers through mystery shopping.
Should any individual disputes arise we’re able to use our recorded calls as evidence to support individual cases to provide prompt and accurate resolutions.