Our sophisticated telephony system is another example of our commitment to Quality Assurance. We record all calls to enable us to assess the details and statistics of every conversation with our offices.

Find out more aboutTelephony

Our sophisticated telephony system is another example of our commitment to Quality Assurance. We record all calls to enable us to assess the details and statistics of every conversation with our offices.

Telephony

Across all our corporate client divisions we’re always routing calls efficiently and effectively. We’re able to use our caller display stats to monitor the levels of calls in and out of the business with prominent summaries being displayed on a series of boards throughout our offices.

All calls in and out of LSL Corporate Client Department are recorded so that we can monitor performance and retrieve individual case-related calls for further analysis. This information is invaluable in helping us coach our teams to continuously improve performance.

Recorded calls form part of our audit facility which is performed by a dedicated in-house team who monitor the performance and quality of our case-handlers and third-party suppliers through mystery shopping.

Should any individual disputes arise we’re able to use our recorded calls as evidence to support individual cases to provide prompt and accurate resolutions.

 

LSL Corporate Client Department is a trading name of LSL Corporate Client Services Limited, registered in England at Newcastle House, Albany Court, Newcastle Business Park, Newcastle upon Tyne NE4 7YB (number 07299192). LSL Corporate Client Services is an appointed representative of First Complete Limited which is authorised and regulated by the Financial Services Authority (FRN:435779) for mortgage and non-investment insurance advice. VAT number GB842795983.