The LSL Corporate Client Department Management Team is proud to announce that we have recently been accredited with ISO 9001:2008 – the International standard for Quality Systems. LSL CDD conformed to the requirements of this internationally recognised standard, when independently reviewed by the British Standards Institution (BSi).
The standard requires companies to adhere to procedures covering all key processes in the their business: monitoring processes to ensure they are effective; keeping adequate records and checking output for defects, with appropriate and corrective action where necessary. One of the goals of the standard is to improve effectiveness via process performance metrics — numerical measurement of the effectiveness of tasks and activities. ISO 9001 also requires companies to track customer satisfaction.
Reputation and trust are two of the cornerstones of the industry, and this accreditation is a cast-iron guarantee to lenders that we can be relied upon to provide consistent and outstanding service. The recognition is a testament to the quality of LSL Corporate Client Department’s management systems and principles. We have a dedicated quality team, constantly monitoring our operating performance, and this official confirmation highlights that we view quality assurance as of paramount importance for our clients.
Over a period of a few months LSL CCD’s quality management systems were thoroughly audited and monitored, and we’re absolutely delighted to have received this seal of approval and believe that this standard absolutely highlights our commitment to consistently exceeding the expectations of our customers.
As an innovator in the field of asset management, LSL CCD is proud to be breaking new ground in setting the standard nationwide for asset managers and we hope that this achievement becomes a new benchmark of performance and service for our industry.