LSL Corporate Client Department’s commitment to quality and Treating Customers Fairly is part of our integrated approach to corporate services.
We don’t just talk about quality, we evidence it in everything we do. That’s why we’ve got a dedicated Quality Assurance Team which monitors the internal and external performance of our people. When it comes to contractors we use a competitive panel to drive performance and best practice, and panel members are benchmarked to ensure consistent service levels across our business. Feedback is key on how we allocate work through our estate agency panel and property inspections are always carried out by experienced property professionals to help us assess how our agents are performing. Most importantly, all of this information is collated in a monthly strategy review with our internal dedicated client teams. This allows us to monitor objectives, review data, discuss individual performance and results and consider trends and market insight.