Part Exchange/Assisted Sale Management

Image of houses Offering house builders and developers an effective tool to satisfy the needs of buyers, assist in selling new units and at the same time reduce their financial exposure.

- provides extensive information about properties to be exchanged prior to offer
- selects the right agent and handles all negotiations with them to ensure that as far as far as possible the property is sold in the quickest time and at the best price
- monitor progress on a regular basis including ongoing contact with the agents and maintenance of any vacant properties
- dedicated liaison with solicitors, surveyors, and finance providers

We deliver this standard of service through our continual focus on the four cornerstones of our proposition:

Our Service Delivery
Our Reporting
Our Marketing and Communications
Our People

1. Our Service Delivery

Agent management - We consider this to be a paramount requirement. Each and every week the agents are challenged to ensure they are committed to a programme of positive marketing
Contractor management (where applicable) - the performance of contractors is closely managed through a programme of checks and reviews to ensure that they meet their service level agreements. We work closely with developers to create the most suitable service specifications
All calls recorded - invaluable for both training and development purposes and also for any cases requiring audit
Speed of call answering - calls are constantly monitored to ensure we maintain our high standards of customer service
Detailed audit trails - giving the client transparency and complete peace of mind to developer clients

2. Our Reporting

Market leading technology - truly bespoke Information Technology systems developed in conjunction with our clients and aligned to their individual requirements. We have made significant investment in this area continually focussing on how we can deliver the quickest possible sales
Tailored reporting - designed to satisfy a diverse range of client requirements
Consolidated monthly reporting - enabling you the client to make decisions in a timely manner
Review Meetings – agree specific review mechanisms that range from monitoring of the overall performance down to the proactive management of individual exception cases

3. Our Marketing and Communications

Proactive marketing - we are constantly looking for ideas to help drive a quick sale at the best price and pride ourselves on interrogating the information provided by agents and surveyors so that we can make positive recommendations to maximise interest in each property
Agent Selection the choice of agent is dictated by factors including their proximity to the property, their local knowledge and their market segmentation being in line with the type of property to be sold. The marketing strategy must include a presence on the major property portals and regular adverts in the most appropriate newspapers
Weekly agent contact - as a minimum we review the detail to ensure effective marketing and to monitor activity
Online agent forms - no more letters or faxes meaning guaranteed delivery of forms, improving both accuracy and speed of delivery
Online surveyor appointment – (when required) appointments made prior to offer on the property, assist in driving down the time to market

4. Our People

Performance Management - the way we reward our people is aligned to our individual client requirements meaning they are fully focused on that customers needs
Our Staff - our staff are loyal, motivated and well trained. They report to a management team with many years of experience between them, in areas such as Estate Agency including New Homes Sales, direct Asset Management and Call Centre Management
Dedicated Resource – staff are designated to specific client accounts and will proactively build relationships with their own client teams
Case Ownership - staff will have case ownership ensuring continuity of service to the client
Case loads – with market leading technology we can maximise the output of our teams but we are always balancing workloads to ensure the service standards are maintained