Our asset management case handlers operate all property disposal cases through Jigsaw – a clever, web-based programme that provides clients with 100% visibility of how we’re handling their portfolio. Jigsaw, a completely bespoke system designed entirely to provide clients with a robust and comprehensive case-handling system means that lender clients can remotely view cases 24/7 with full read-only access.
Our Jigsaw system is transparent and adaptable so we can modify the system to meet individual client SLAs. All aspect of property cases are captured within Jigsaw – from instructing agents and contractors to reviewing visitor logs and completion status. Clients can audit us based on any number of criteria – best price certificates, sales particulars, expenditures and quotes are just a selection.
The system has a number of pre-defined, automated functions built into it so our teams are guaranteed to always give the highest possible level of service. Reports are generated from Jigsaw which gives us improved visibility of performance against individual SLAs. This means we’re able to manage performance on a continuous basis with a greater degree of focus. Pick and choose the reports that matter to you and we’ll provide the data that matches your specification.
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